Production deployments
Live enterprise AI coworker and platform deployments across telecom, banking and retail in APJ.
INDONESIA · Telecommunications
A leading Indonesian telco transforms customer experience with Neo, OBZ's enterprise AI Coworker platform
How OneByZero deployed Neo, its enterprise AI Coworker platform built on Amazon Bedrock with Anthropic's Claude Sonnet, to power 50+ automated customer journeys for one of Indonesia's largest telcos, serving 95 million subscribers.
- 9× improvement in chatbot NPS, to 36
- 92% First Contact Resolution, up from ~55%
- 34% reduction in agent ticket handling costs
PHILIPPINES · Telecommunications
PLDT and Smart achieve 93.7% social media automation with Airyn, OBZ's GenAI-powered Auto-Wall Responder
How OneByZero deployed Airyn, a GenAI-powered Auto-Wall Responder built on Amazon Bedrock with Anthropic's Claude Sonnet, to automate social media customer engagement at telco scale, in English, Tagalog, and Taglish.
- 93.7% automation rate on public-facing social media responses
- 2.6× increase in customer engagement across live channels
- ₱3.38M in annualised cost savings delivered
AUSTRALIA & NEW ZEALAND · Financial Services
A leading ANZ financial services firm completes its VMware exit in half the time
How OneByZero used AWS Transform and AWS MGN to migrate 71 virtual machines and 40 business-critical applications to AWS in 11 weeks, with minimal downtime.
- 11 weeks end-to-end, versus 24 for a traditional approach
- 71 VMs migrated and validated, all 40 applications live
- 28% lower post-migration costs through rightsizing
PHILIPPINES · Telecommunications
A Philippine telco transforms Customer Value Management with AI/ML-driven omni-channel campaigns
How OneByZero designed an ML-powered Customer Value Management framework integrated with Adobe's omni-channel platform, delivering real-time, personalised next-best-offer decisioning on AWS at national scale.
- 8× improvement in campaign efficiency, from 7% to 55%
- 6× increase in daily customer coverage, to 6M per day
- 3× subscriber scalability, to 30M+ on cloud
SOUTHEAST ASIA · Financial Services
A leading bank halves its cloud migration timeline using a GenAI-powered agentic ETL Crew
How OneByZero's three-agent AI system automated ETL code generation, testing, and migration execution, enabling a major bank to independently migrate 60% of its pipelines.
- 50% reduction in project completion time and human effort
- 60% of ETL pipelines migrated independently by the client
- 3 specialised AI agents working as a unified ETL crew
PHILIPPINES · Telecommunications
AI/ML-Driven Omni-Channel CVM Transformation
The client partnered with OneByZero to deploy a comprehensive ML-powered CVM framework integrated with Adobe Omni-Channel, achieving 8x campaign efficiency improvement and 6x customer coverage.
- 8× campaign efficiency improvement (7% to 55%)
- 6× increase in daily customer coverage to 6M/day
- 3× subscriber scalability to 30M+ on cloud
SOUTHEAST ASIA · Telecommunications
Empowering Telcos with GenAI: Upselling Voice Bot
Deployed an AI-powered voice agent for upselling, achieving 50% ROI improvement and 4X-5X scale vs current call centers with natural, human-like conversations and multilingual support.
- 50% ROI improvement
- 4X-5X scale vs current call centers
- Increased conversion and actionable customer insights
SOUTHEAST ASIA · Telecommunications
Modernizing a Telecom Data Platform on AWS to Enable Analytics, AI, and Data Monetization
A leading telecommunications provider modernized its legacy data platforms on AWS, achieving USD 14.7M in CAPEX avoidance, 50% performance improvement, and improved platform resiliency.
- USD 14.7 million in CAPEX avoidance
- Up to ~50% performance improvement
- Recovery time reduced from ~48 hours to ~12 hours
SOUTHEAST ASIA · Retail
Driving Retail Uplift with AI-Powered Shelf Analytics
Used CCTV and ML to optimize product visibility and placement in-store, boosting revenue, reducing manual audits, and enabling real-time shelf insights.
- +5% increase in sales revenue from improved shelf visibility
- -75% reduction in manual audit effort
- +20% improvement in product allocation efficiency
SOUTHEAST ASIA · Telecommunications
Enabling AI-Driven Network Intelligence and Investment Optimization for a Leading Southeast Asian Telecommunications Provider
AI-powered Digital Brain delivered 50% churn reduction opportunity, THB 360M+ revenue uplift, and 60% faster network investment decisions through predictive analytics and intelligent prioritization.
- Up to 50% churn reduction opportunity identified
- THB 360M+ projected revenue uplift
- ~60% reduction in network investment decision cycles
ASIA · Telecommunications
Custom Chat Agent at Scale
Empowered non-technical teams to deploy 50+ chat flows using GenAI Studio—reducing time-to-launch for future use cases by up to 40%.
- 50+ customer chat flows deployed
- 30–40% faster rollout of future use cases
- IT effort reduced through no-code interface
SOUTHEAST ASIA · Financial Services
Reactivating Dormant Users with ML-Powered CVM
Designed and launched churn-focused campaigns using machine learning models, driving a 2.5× increase in conversions and projecting 1.5B VND in revenue uplift.
- 2.5× increase in dormant user reactivation
- 1.5 Billion VND projected revenue uplift
- Improved app session frequency and engagement
SOUTHEAST ASIA · Telecommunications
Enhancing Social Engagement with AI: The Social Media Auto-Wall Responder
Deployed an AI-powered Social Media Auto-Wall Responder across Facebook, X (Twitter), TikTok, and LinkedIn, achieving 80% reduction in manual responses, 2.5× engagement increase, and USD 228,571 in cost savings.
- 80% Reduction in Agent-Assisted Responses
- USD 228,571 in Cost Savings
- 2.5× Increase in Customer Engagement
PHILIPPINES · Telecommunications
A Leading Philippine Telco Automates 80% of Social Media Customer Responses with AI-First Engagement
How OneByZero deployed Airyn, a GenAI-powered Auto-Wall Responder built on Amazon Bedrock with Anthropic's Claude Sonnet, to automate social media customer engagement at telco scale, in English and Filipino.
- 80% reduction in agent-assisted social media responses
- 2.5× increase in customer engagement across live channels
- ₱12.8M in projected cost savings delivered
INDONESIA · Telecommunications
Transforming Customer Experience with a Custom GenAI Studio
Deployed a custom GenAI Studio on AWS to transform customer service operations for 95M subscribers, achieving 9× NPS improvement and 92% First Contact Resolution.
- 9× improvement in chatbot NPS, to 36
- 92% First Contact Resolution, up from ~55%
- 34% reduction in agent ticket handling costs
SOUTHEAST ASIA · Telecommunications
Enabling AI-Driven Customer Engagement and Churn Mitigation for a Southeast Asian Mobile Network Operator
AI-powered multilingual voice and SMS platform scaled daily customer reactivation outreach 10x and more than doubled conversion rates for a Southeast Asian MNO targeting aggressive subscriber growth.
- 10x increase in daily outreach — 1,400 to 14,000 contacts per day
- Conversion rates more than doubled — 1.4% to 3.0%
- 350+ micro-segments established for churn identification
INDONESIA · Telecommunications
A Leading Indonesian Telco Transforms Customer Experience with Neo, OBZ's Enterprise AI Coworker Platform
How OneByZero deployed Neo, its enterprise AI Coworker platform built on Amazon Bedrock with Anthropic's Claude Sonnet, to power 50+ automated customer journeys for one of Indonesia's largest telcos, serving 95 million subscribers.
- 9× improvement in chatbot NPS, from -10 to +4 range to 36
- 92% First Contact Resolution, up from approximately 55%
- 34% reduction in agent ticket handling costs through automation
ASIA · Telecommunications
Scaling Agent Deployment with GenAI Studio
OBZ's enterprise-grade GenAI Studio enabled business teams to design, launch, and govern 50+ AI flows across voice and chat, without heavy engineering effort.
- 30 to 40% faster deployment
- 50+ AI coworkers launched
- Enterprise-grade governance and scalability inside AWS
SOUTHEAST ASIA · Financial Services
Modernizing ETL at Scale with AI Coworkers
OBZ deployed a GenAI-powered multi-agent framework to automate legacy ETL pipeline migration, delivering a 50% reduction in migration time with 60% of pipelines transitioned without human intervention.
- 50% reduction in end-to-end migration timelines
- 60% of ETL jobs handled autonomously
- Significant reduction in engineering effort and QA rework
SINGAPORE · Professional Services
TARA: HR Talent Agent for Internal Hiring Efficiency
AI coworker for resume screening and interview question suggestions, integrated with Zoho Recruit and Teams, streamlining candidate shortlisting across OBZ's global hiring pipeline.
- Time saved across manual CV reviews
- Improved consistency in early-stage candidate evaluation
- Reusable blueprint for future internal AI coworkers
SOUTHEAST ASIA · Telecommunications
Empowering Telcos with GenAI: Upselling Voice Bot
OBZ delivered AI voice agents for a leading Telco in SEA to scale upsell while improving ROI — achieving 50% ROI improvement and 4X–5X scale versus traditional call centers.
- 50% ROI improvement over call centers
- 4X–5X scale vs current call centers
- Higher conversion through simultaneous AI-powered interactions
