Social Media Responder
JENNY
Every post answered in your brand voice.
A named AI Coworker for public social channels, handling volume no team can staff for, with a response inside five minutes.
- 0.0%
- Automation on public responses
- 0.0×
- Increase in customer engagement
- 0 min
- From post going live to reply
Capabilities
Four things, continuously, without being asked.
Understands before responding
Classifies intent, sentiment, urgency and language in real time. Skips spam and off-topic posts automatically.
Replies in your voice
Every response generated fresh, never pulled from a template library. Native quality across languages, including mixed-language posts.
Escalates when it matters
VIP and high-priority conversations route to a human instantly, with full context and a suggested reply.
Turns social into signal
Live sentiment, volume and emerging themes, reported back to the business rather than buried in a queue.
Where it is deployed
INDUSTRIES
Governance
Jenny operates within a defined Role Card. Scope, permissions and escalation rules are set before deployment. Forbidden actions are enforced in code, not policy.
- Autonomy tier
- Assist. Executes within approved guardrails and escalates anything uncertain for human review.
- Human Principal
- A named person owns performance and approves scope. Every AI Coworker reports to a human.
- Off limits
- No commitments on billing, credit or compensation. No responses on legal, regulatory or safety matters.
- Audit
- Every classification, response and escalation logged. SOC 2 Type II compliant.
Built on 
Runs natively inside your AWS environment. Not ours.
In production
PLDT and Smart, Philippines
Two of the country's largest telecommunications operators, handling high-volume public interactions across Facebook and X every day. Deployed as Airyn.
0.0%
Automation on public-facing responses
0.0x
Increase in customer engagement
₱0.00M
Annualised cost savings
See it in action
A walkthrough of Jenny handling live conversations: classification, response generation, escalation to a human agent, and reporting through Command Center.
Watch the walkthrough
Deployment
Jenny is pre-built, pre-tested and pre-governed. Deployment is configuration, not construction.
Typical time to production: four weeks.
Talk to us about deploying JennyWhat we need from you
- Social channel access
- Brand voice and persona guidelines
- Escalation rules and VIP definitions
- Your named Human Principal
