Social Media Responder
JENNY
Every post answered in your brand voice.
Jenny works your public channels the way your best agent would, at a volume no team can staff for. Within five minutes, every time.
- 0.0%
- Automation on public responses
- 0.0×
- Increase in customer engagement
- 0 min
- From post going live to reply
What she does
Four things, continuously, without being asked.
Understands before she responds
Classifies intent, sentiment, urgency and language in real time. Skips spam and off-topic posts automatically.
Replies in your voice
Every response generated fresh, never pulled from a template library. Native quality across languages, including mixed-language posts.
Knows when to hand over
VIP and high-priority conversations escalate instantly, with full context and a suggested reply waiting for the agent.
Turns social into signal
Live sentiment, volume and emerging themes, reported back to the business rather than buried in a queue.
Where she works
INDUSTRIES
TEAMS
How she is governed
Jenny works inside a Role Card. Scope, permissions and escalation rules are set before she goes live. Forbidden actions are enforced in code, not policy.
- Autonomy tier
- Assist. Executes within approved guardrails and escalates anything uncertain for human review.
- Human Principal
- A named person owns performance and approves scope. Every AI Coworker reports to a human.
- Off limits
- No commitments on billing, credit or compensation. No responses on legal, regulatory or safety matters.
- Audit
- Every classification, response and escalation logged. SOC 2 Type II compliant.
Built on 
Runs natively inside your AWS environment. Not ours.
In production
PLDT and Smart, Philippines
Two of the country's largest telecommunications operators, handling high-volume public interactions across Facebook and X every day. Deployed as Airyn.
0.0%
Automation on public-facing responses
0.0x
Increase in customer engagement
₱0.00M
Annualised cost savings
See her work
A walkthrough of Jenny handling live conversations: classification, response generation, escalation to a human agent, and reporting through Command Center.
Watch the walkthrough
Deploy her
Jenny is pre-built, pre-tested and pre-governed. Deployment is configuration, not construction.
Typical time to production: four weeks.
What we need from you
- Social channel access
- Brand voice and persona guidelines
- Escalation rules and VIP definitions
- Your named Human Principal
